Don’t Forget to Try Calling the Airline When You’re in a Pickle

Don't forget to try calling the airline when you're in a pickleA few weeks ago I purchased two tickets for my dad and sister to fly PBI-LGA for Memorial Day. Unfortunately, my dad was hospitalized and they couldn’t go. Since the tickets were $150 each and the change fee was $200 each I decided to monitor the flight to see if it would be delayed or canceled so I could get my money back (I usually do this). If it wasn’t, I decided I’d just let them be no-shows.

About 30 minutes prior to departure, I saw the flight was going out on time so I called Delta just to see what they could do. Shockingly, the agent agreed to let them apply the value of their tickets to new flights within a year since my dad was in the hospital and rehab. I just had to provide the hospital’s name to prove what I was saying is true.

Kudos to Delta for being so consumer-friendly, which brings me to today’s tip: If you ever find yourself in this sort of situation, make sure to call the airline to see if it can help—even you have a non-refundable ticket. (As always, it’s best to have travel insurance. I have a yearly plan with Allianz. I’m one of their brand ambassadors.)

Related: This Robot Lawyer Will Automatically Rebook Your Flight or Hotel if the Price Drops

 

____________________________________________________________

Have your own tip? Email it to [email protected]!
Want to see more tips? Click here for all 1,209!

Want even more travel tips? Sign up here for the Daily Travel Tip newsletter! Just fill in your email address and check the Daily Travel Tip box—and you’ll have Johnny’s best tips, straight to your inbox each day!

If you already subscribe to our weekly newsletter, you can sign up on the same page. Just fill in your email and check the Daily Travel Tip box on the same page and you’ll receive an email with a link to update your Hundredbacklinks.com preferences. On that page, just click the Daily Travel Tip box and Update Profile.

Hundredbacklinks

The comments on this page are not provided, reviewed, or otherwise approved by the bank advertiser. It is not the bank advertiser's responsibility to ensure all posts and/or questions are answered.

Don’t Forget to Try Calling the Airline When You’re in a Pickle
5 (100%) 1 vote

About the Author

Hundredbacklinks
I used to be afraid to fly and at times even leave the house! I conquered my fear (long story) and now I travel to 20+ countries a year sharing my firsthand knowledge, tips and deals with friends, family and readers. Please sign up to our free newsletters and tell your friends!

2 Comments on "Don’t Forget to Try Calling the Airline When You’re in a Pickle"

  1. A similar situation arose with my family with Delta last year. We had scheduled a trip to Dublin, and two weeks before the flight my son broke his leg. His doctor discouraged the trip, and cobblestones and crutches are generally not a good combination.
    Anyway, same scenario – the rep was lovely and immediately said we could bank the funds for one year. She took down doctor’s info, and we were off the phone in five minutes.
    I do not always laud Delta, but in this case, they showed great compassion and customer service!

  2. I recently told a friend about this tip. he had purchased 2 tickets back east and because his girlfriend couldn’t go her ticket was going to go to waste. so sure enough the flight was going to be delayed by 3 hours . which meant he was going to miss both his connections . so he called and they refunded his money for her flight and changed his flight to the next day .also gave him a more leg room seat and a $25 voucher to use during the flight . this was frontier airlines

Leave a comment